Planned maintenance for currency equipment: Adelaide, national service
WaTo runs scheduled preventive maintenance programs for coin machines, note counters, currency scales and related cash-handling equipment. Instead of waiting for a machine to jam mid-shift or a counter to start throwing errors, we service on a regular schedule: cleaning, calibrating, replacing wear parts and catching problems early. We run these programs from Adelaide and have kept equipment serviced at sites nationally since 2001.
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The short answer
Planned maintenance is a regular service schedule for coin machines, note counters and currency scales, where a technician cleans, calibrates and replaces wear parts before they fail. WaTo Consulting runs these programs from Adelaide for sites around Australia, with a written report after each visit and priority call-outs between services.
What is planned maintenance?
Planned maintenance (sometimes called PMS or preventive maintenance) is a scheduled service program for your currency equipment. At regular intervals, a technician visits your site to clean, inspect, calibrate and replace wear components before they fail. It's the difference between a machine that stops during your busiest cash-up and one that runs reliably all year. It also extends equipment life and keeps your accuracy figures audit-ready.
What we cover
Scheduled cleaning
Dust, coin residue and note fibres build up inside machines and cause miscounts and jams, so we clean sensors, hoppers and feed paths at every visit.
Calibration checks
Counting accuracy and scale precision are verified against reference standards and adjusted if they've drifted.
Wear part replacement
Belts, rollers, seals and other components that wear over time are replaced on schedule, before they cause a breakdown.
Firmware and software updates
We apply manufacturer updates to keep detection algorithms current and address known bugs.
Condition reporting
After each visit you get a service report covering what was done, what was found and anything that needs watching.
Priority response
PMS clients get priority access to our repair team if something goes wrong between scheduled visits.
Who it's for
- Banks and credit unions with branch networks that need consistent equipment reliability across all sites.
- RSLs, clubs and casinos where machine downtime directly costs revenue.
- Retail chains running multiple coin and note machines across stores.
- Any cash-handling business that wants to stop reacting to breakdowns and start preventing them.
How it works
- We audit your equipment. A baseline check of every machine: make, model, age, condition and current service history.
- We design a maintenance schedule. Visit frequency based on your usage, equipment age and manufacturer recommendations, whether that's quarterly, six-monthly or annual.
- We schedule visits around your operations. Technicians arrive at times that don't interrupt your cash processing, like early mornings, after close, or between shifts.
- We service and report. Each visit includes cleaning, calibration, wear part checks and a written report for your records.
- We adapt the plan over time. As equipment ages or your operation changes, we adjust frequencies and scope to match.
Why WaTo for planned maintenance
- We've been maintaining currency equipment across Australia for over two decades, so we know what fails, when and why.
- Genuine spare parts carried by our technicians so common replacements happen in the same visit.
- PMS clients get priority call-out response if something fails between scheduled services.
- One consistent team servicing your equipment, with technicians who know your machines and your site.
- Clear, written service reports after every visit, useful for compliance, budgeting and asset management.
Planned maintenance questions
How often should currency equipment be serviced?
It depends on usage. High-volume environments like banks and CIT depots typically need quarterly servicing. Clubs and retail sites with moderate use often run well on six-monthly visits. We'll recommend a schedule based on your actual throughput and equipment age.
What happens if a machine breaks down between services?
PMS clients get priority response. Call us and we'll have a technician to your site as quickly as possible, usually same day in metro areas, next business day for regional sites.
Can you maintain equipment from any manufacturer?
We service all major brands of coin machines, note counters and currency scales used in Australia. If we haven't worked on your specific model before, we'll tell you upfront.
Is planned maintenance cheaper than just calling for repairs?
Almost always. Preventive servicing catches small problems before they become expensive breakdowns, extends equipment life and avoids the revenue cost of unexpected downtime. Most clients find PMS pays for itself within the first year.
What does a service visit cost?
On-site work on currency equipment is $360 per 2-hour block or part of one, plus GST, including travel to sites up to 100 km driving distance from the Adelaide CBD. Sites further away have a set travel charge of $1,750 per site and $230 per technician per night when an overnight stay is needed. Full details are on our rates page.
Ready to stop reacting and start preventing?
Let's put together a maintenance plan that keeps your currency equipment running before something stops it.
Mon to Fri, 8:30am to 5pm
