[DRAFT for review — plain-language privacy policy based on how the site actually works; to be confirmed by WaTo before launch.]
Privacy Policy
WaTo Consulting Pty Ltd ("WaTo Consulting", "we", "us") respects your privacy and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you contact us through this website — via the contact form, a service call submission, chat, email, phone or SMS — we may collect your name, business name, email address, phone number, and the details of your enquiry or service request.
How we use it
We use this information to respond to your enquiry, deliver and support the services you've asked for, manage our client relationship with you (including invoicing and service records), and keep you informed about work in progress. We do not sell personal information, and we do not use it for unrelated marketing without your consent.
Who can see it
Service submissions are added to our shared internal system and are visible to the WaTo Consulting team so your request can be handled by whoever is available. Where a request relates to web hosting, it may be processed through our hosting support system (Whosts.au). We only share personal information with third parties where needed to deliver the service you've requested, or where required by law.
Website analytics
This site uses Google Analytics 4 to understand how visitors use it — which pages are viewed, roughly where visitors come from, and what device type they use. This data is aggregated and doesn't identify you personally; we don't use it for advertising, and we don't combine it with anything you submit through our forms. You can block analytics with common browser privacy tools without affecting how the site works.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is retained only as long as needed for the purposes above, or as required for our business records.
Access and correction
You can ask us at any time what information we hold about you, and ask us to correct or delete it. Email info@wato.com.au or call (08) 7123 0805 and we'll help.
Questions or concerns
If you have a question or complaint about how we've handled your personal information, contact us using the details above. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
