On-call & ad-hoc IT support in Adelaide
Not every business needs a monthly IT plan. Sometimes you just need someone good to call when something breaks. Our on-call service gives you access to an experienced Adelaide IT team without a contract or retainer. You call, we fix it, you get an invoice. Simple as that.
Last updated
Remote help from $115 an hour. On-site visits from $180 an hour, Adelaide metro travel included. See all our prices
The short answer
You can get IT help without a contract: WaTo Consulting's on-call service lets Adelaide businesses ring when something breaks and pay only for the time spent, billed by the hour. The team works remotely or on site on break-fix jobs, virus removal, hardware replacements, network faults and one-off projects, and gives an idea of cost first.
What is on-call IT support?
On-call IT support means you have a trusted team to ring when something goes wrong, without committing to a monthly plan. There's no retainer and no lock-in contract. You only pay for the time we spend fixing the problem. It suits businesses that don't have constant IT needs but still want a reliable, experienced team ready when things go sideways. We can work remotely or come to your site, depending on what the job needs.
What we help with
Break-fix support
Something's stopped working (a server, a workstation, the internet) and you need it sorted today, not next week.
One-off projects
Setting up a new office, moving to a new server, or wiring up a boardroom. Jobs that need doing once, done right.
Virus & malware removal
Infected machine or a suspicious email that got clicked? We clean it up and lock things down.
Hardware replacements
Dead hard drive, failing switch or an ageing PC? We source, supply and set up the replacement.
Network troubleshooting
Internet dropping, Wi-Fi dead spots or devices that can't talk to each other? We track it down and fix it.
Second opinion
Not sure if a quote or recommendation from another provider is right? We'll give you an honest assessment.
Who it's for
- Small businesses that only need IT help a few times a year and don't want to pay a monthly fee.
- Sole traders and micro businesses that need a reliable person to call when tech lets them down.
- Companies with an existing IT person who sometimes need backup or a specialist for a tricky job.
- Businesses between providers who need support now while they figure out a longer-term plan.
How it works
- You call us. Ring (08) 7123 0805 or email and tell us what's gone wrong and how urgent it is.
- We assess the job. Quick conversation to understand the problem and work out whether remote or on-site is the way to go.
- We get to work. Remote fix straight away, or an on-site visit booked at a time that works for you.
- Problem sorted. We fix it, explain what happened, and let you know if anything else needs attention.
- You get an invoice. Billed for the time spent, without a retainer, subscription or ongoing commitment.
Why WaTo for on-call support
- No contract and no retainer. You only pay when you need us.
- A real person answers the phone, every time.
- Adelaide-based since 2001, and we can be on-site the same day if needed.
- Honest advice. If the fix is simple, we'll say so. We don't make small jobs big.
- If you later want a managed plan, your history with us carries over, so you're not starting from scratch.
On-call support questions
How quickly can you respond?
For remote support, usually within the hour during business hours. For on-site visits in Adelaide, same-day is often possible depending on the urgency and our schedule.
What do you charge?
We bill by the hour at a fair rate, with no call-out fees for remote work. On-site visits may include a small travel component depending on your location. We'll always give you an idea of cost before we start.
Can I use on-call support just for emergencies?
Absolutely. Plenty of our clients only call when something breaks or when they have a one-off project. There's no minimum spend and no obligation to use us regularly.
What if I decide I want ongoing managed IT later?
Easy transition. We already know your systems from the work we've done, so moving to a managed plan is straightforward, without audit fees or onboarding hassle.
Guides on this topic
- Break-fix vs managed IT: which model actually suits your business?
- How much does IT support cost? WaTo's actual rates
- How remote IT support works, and when a site visit is still needed
Need IT help without the contract?
Save our number. When something breaks, we'll be the ones who pick up and get it sorted.
Mon to Fri, 8:30am to 5pm
