Products and pricing
The tools we trust enough to run for our own clients, set up and looked after by us, with the monthly price on the page.
Every product here is supplied, set up and managed by WaTo, so there’s one team to call when something needs changing. Prices are per month in Australian dollars, ex GST, and setup is quoted per job.
For our hourly rates (callout, remote and workshop work) see our pricing, and for how we handle response times see support and SLAs.
Security products 4
Network & cloud 2
Our rates in brief
WaTo Consulting in Adelaide charges $180 an hour for on-site IT work (Adelaide metro travel included), $115 an hour for remote or workshop work and $360 an hour for urgent or after-hours work. Cash handling equipment service is $360 per 2-hour block. All prices exclude GST and apply for Financial Year 2026/2027.
Our rates for Financial Year 2026/2027
We publish our rates rather than hiding them behind a sales call. These are the current figures from our rates schedule, the same numbers you'll see on your invoice. All prices exclude GST.
These rates apply from 1 July 2026. Changes are published here at least 30 days before they apply.
Consulting rates
Hourly rates are charged per hour or part of an hour.
Callout consult
$180 per hour
The standard rate for on-site work, with travel within the Adelaide metropolitan area included. Travel outside the Adelaide metropolitan area is quoted. It also applies to scheduled meetings attended remotely when they need a dedicated block of staff time.
Workshop / office consult
$115 per hour
Our discounted rate for work done remotely or by phone, web development consulting, equipment setup and testing in our workshop, and document preparation.
Urgent consult
$360 per hour
Applies outside 8:30am to 5pm Adelaide time on weekdays, on weekends and South Australian public holidays, or when we need to drop other work and attend immediately. We confirm this rate with you before attending where practical, and suggest alternatives. Work booked in advance for those hours is billed at the standard callout rate instead.
Courier charge
$40 per drop-off
Non-urgent, local (Adelaide metro) item drop-offs with no on-site labour. If we install or test anything while we're there, it becomes a callout. Regional and interstate freight is quoted.
Currency (cash handling) equipment
Note counters, coin counters, sorters and cash deposit machines, including the Money Machine MM1 and MM2. On-site work uses a service block. Sites further away also have a travel charge.
Service block
$360 per 2 hours
On-site work, charged per 2-hour block or part of one. Includes travel to sites up to 100 km driving distance from the Adelaide CBD (measured on Google Maps or similar). We charge by time on site, not per machine, and each site starts its own block.
Regional and interstate travel
$1,750 per site
Unless we quote a different figure before booking. For sites more than 100 km driving distance from the Adelaide CBD. It is a set charge for getting a technician to your site and back, including travel time, accommodation and transport, and it applies however we travel (we usually hire a vehicle or fly). We may charge less where cheaper travel is available, such as a shorter drive or two sites on one trip. If travel will cost more, such as short-notice or peak fares, we quote it first and book nothing until you approve it.
Away allowance
$230 per technician, per night
For each job that needs a technician to stay away from Adelaide.
Parts, consumables (such as pads and belts) and freight are quoted. Bench repairs and remote or phone support use the workshop rate. Urgent or after-hours work is charged at the urgent rate per hour, confirmed before we attend where practical. Work booked in advance for those hours uses the service block.
Ongoing services
Managed IT is quoted per business, and most small business clients land between $80 and $200 per user per month for a full managed service. Managed cyber security typically adds $30 to $80 per user per month on top of an IT plan. Both depend on how many users you have and what's included. We'll give you an exact figure once we have seen your setup.
Retainers
Regular clients can move to a retainer for predictable costs and priority access. It's usually a better effective rate than ad-hoc callouts if you're booking us often. Ask us to run the numbers against your actual usage. Retainers are set up under a signed retainer agreement, which for company clients includes a capped director's guarantee.
Payment terms, interest and invoicing details are in our service terms, and how our response times work is covered in our service levels. For a plain-English walkthrough of when each rate applies, read our guide: how much does IT support cost?
Worked examples
What a typical job costs, worked out from the rates above. All figures exclude GST.
| Item | Qty | Each | Amount |
|---|---|---|---|
| Callout, per hour or part | 2 | $180 | $360 |
| Total, ex GST | $360 | ||
Hourly rates are per hour or part, so this is 2 hours. Metro travel is included.
| Item | Qty | Each | Amount |
|---|---|---|---|
| Service block, 2 hours or part | 1 | $360 | $360 |
| Total, ex GST | $360 | ||
One service block covers up to 2 hours, and travel within 100 km of the CBD is included.
Common questions about our rates
What are your IT support hourly rates in Adelaide?
$180 an hour on site, with Adelaide metro travel included; $115 an hour for remote, phone or workshop work; and $360 an hour for urgent or after-hours work. Hourly rates are charged per hour or part of an hour, plus GST.
How much does a coin counter or note counter service cost?
$360 per 2-hour block or part of one, plus GST. That includes travel to sites up to 100 km driving distance from the Adelaide CBD. We charge by time on site, not per machine. Parts, consumables and freight are quoted.
What does currency equipment service cost outside Adelaide or interstate?
Sites more than 100 km from the Adelaide CBD have a set travel charge of $1,750 per site, unless we quote a different figure before booking, plus $230 per technician per night for each job that needs an overnight stay. The service block still applies.
How much does managed IT cost per user?
Most small business clients land between $80 and $200 per user per month for a full managed service, and managed cyber security typically adds $30 to $80 per user per month. We give an exact figure once we have seen your setup.
Do your prices include GST?
No. All published rates exclude GST.
Can a contract refer to these rates?
Yes. When an agreement refers to our published, public or standard rates, it means the rates on this page on the date of the quote or invoice. See section 4 of our service terms.
Not sure which one you need?
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