VoIP & PBX phone systems in Adelaide
The old copper phone network is done. If your business is still running legacy handsets or paying too much for calls, it's time to move to VoIP. We set up cloud-hosted and on-premise phone systems for Adelaide businesses, with proper hardware, clear call quality and features that make your team easier to reach. And when something needs changing, you call us directly.
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The short answer
Adelaide businesses still on analogue or ISDN lines can move to VoIP with WaTo Consulting, choosing a cloud hosted, on premises or hybrid phone system. The job covers handsets, a greeting that routes callers, voicemail to email, mobile extensions and porting your existing numbers. Adds, changes and troubleshooting afterwards are handled by the same local team that set it up.
What is a VoIP phone system?
VoIP stands for Voice over Internet Protocol. It means your phone calls travel over your internet connection instead of a traditional phone line. A PBX (Private Branch Exchange) is the system that manages those calls: routing, voicemail, hold music, auto-attendants and extensions. Modern VoIP PBX systems can run in the cloud or on a local server, and they typically cost a fraction of what old-style phone lines charge per call.
What we set up
System design & planning
We work out the right setup for your team (cloud-hosted, on-premise or hybrid) based on how you actually use your phones.
Handset & headset supply
Business-grade desk phones, cordless handsets and headsets sourced and configured, ready to plug in and use.
Auto-attendant & call routing
A professional greeting that directs callers to the right person or department without tying up your reception.
Voicemail to email
Missed calls land in your inbox as audio files so you can listen and respond from anywhere.
Mobile & remote extensions
Your office number rings on your mobile or laptop when you're working from home or out on a job.
Call recording & reporting
Record calls for training or compliance and pull reports on call volume, wait times and missed calls.
Who it's for
- Adelaide businesses still on old analogue or ISDN lines and needing to move to VoIP before copper is switched off.
- Offices and teams that want features like auto-attendant, call queues and voicemail to email without enterprise pricing.
- Businesses with remote or hybrid workers who need their office number to ring wherever they are.
- Companies spending too much on call costs and wanting a simpler, cheaper alternative.
How it works
- We review your current setup. How many lines, what you're paying, how calls flow through your business: we map it all out.
- We recommend a system. Cloud-hosted, on-premise or hybrid. We match the platform and handsets to your budget and how your team works.
- We configure and test. Extensions, call groups, auto-attendants and voicemail set up and tested before we go live.
- We port your numbers. Your existing business numbers transferred over so clients and suppliers don't notice a thing.
- We support it ongoing. Adds, changes, moves and troubleshooting handled by the same team that set it up, so there's no call centre runaround.
Why WaTo for phone systems
- We've moved dozens of Adelaide businesses from old phone lines to VoIP, so we know where the gotchas are.
- One local team handles phones, internet, network and IT, so everything works together properly.
- We'll port your existing numbers and make the switch with zero downtime for your callers.
- Adelaide owned since 2001. We pick up the phone when you need us, same as we have for over two decades.
- No lock-in contracts on most plans. You stay because it works, not because you're stuck.
Phone system questions
How much does a VoIP phone system cost in Adelaide?
A hosted system typically runs between $25 and $50 per user per month including calls. On-premise systems have a higher upfront cost but lower ongoing fees. We'll quote both options so you can compare.
Can we keep our existing phone numbers?
Yes. We port your numbers across during the switch. The process takes a few business days and your callers won't notice the change.
What happens if the internet goes down?
Calls can be set to failover to a mobile number automatically. We also recommend a backup internet connection for businesses where phones are critical.
Do we need special phones for VoIP?
You'll need IP handsets, but they're not expensive. A good business desk phone starts around $150. We supply and configure them as part of the setup.
Guides on this topic
Ready to sort your phones out?
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