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Web & Hosting · Malware Cleanup

Malware scanning and cleanup for Adelaide websites

If your website has been flagged by Google, is redirecting visitors to dodgy sites or is behaving strangely, there's a good chance it's been compromised. We clean up infected Adelaide business websites, remove every trace of malware and then harden the site so it doesn't happen again. The sooner you act, the less damage is done.

What is malware scanning and cleanup?

Malware scanning checks your website files, database and server for malicious code — things like hidden backdoors, redirect scripts, spam injections and cryptocurrency miners that attackers plant on compromised sites. Cleanup is the process of removing all of it, restoring clean files and patching the vulnerability that let the attacker in. It's not just about deleting the obvious infection — it's about finding every hidden piece and closing the door behind them.

What we do

Full site scan

Every file, database table and server configuration checked for malicious code, backdoors, injected scripts and anything that shouldn't be there.

Malware removal

All malicious code cleaned out — file by file — including obfuscated scripts that automated scanners often miss.

Backdoor removal

Hidden access points that attackers leave behind found and removed so they can't just walk back in after you clean the obvious stuff.

Google blacklist removal

If your site has been flagged with a 'This site may be hacked' warning, we submit a review request to Google once the cleanup is complete.

Vulnerability patching

The security hole that let the attacker in identified and patched — whether it was an outdated plugin, weak password or misconfigured server.

Ongoing scanning

Regular automated scans set up to catch any future infections early, before they cause damage or trigger Google warnings.

Who it's for

  • Businesses whose website has been hacked, defaced or is showing suspicious behaviour.
  • Sites flagged by Google with a security warning that's scaring away visitors and killing search rankings.
  • Companies that have cleaned up an infection before but it keeps coming back.
  • Any Adelaide business that wants regular scanning to catch problems before they become disasters.

How it works

  1. Emergency assessment. We examine your site to confirm the infection, identify the type of malware and assess how much damage has been done.
  2. Quarantine and backup. The infected site backed up for reference, and if necessary, taken offline temporarily to stop the malware from spreading or harming visitors.
  3. Deep clean. Every malicious file, injected script and database entry removed manually — not just what the scanner finds, but a thorough manual review.
  4. Patch and harden. The vulnerability that allowed the infection patched, software updated, passwords changed and file permissions tightened to prevent reinfection.
  5. Verify and monitor. Clean site tested, Google review request submitted if needed, and ongoing scanning set up to catch any future issues early.

Why WaTo for malware cleanup

  • We do manual cleanup — not just run an automated scanner and hope for the best. Backdoors and obfuscated code need human eyes.
  • We find how the attacker got in and fix it, not just clean up the mess and leave the door open.
  • Local Adelaide support since 2001 — when your site is hacked, you need someone who responds fast, not a ticket queue.
  • We set up ongoing scanning so future infections are caught early, not months later when Google flags your site.
  • We manage your hosting and security together — one team that can access everything needed to clean up and lock down your site.

Malware cleanup questions

How did my website get hacked?

Most website infections come from outdated software — an old WordPress version, a plugin with a known vulnerability, or a weak admin password. Attackers use automated tools to scan thousands of sites for these weaknesses, so it's usually not personal. We'll identify the specific entry point during cleanup.

How long does cleanup take?

Most cleanups are completed within 24 hours. Complex infections with multiple backdoors or database-level compromises may take longer. If your site is actively harming visitors, we'll take it offline temporarily while we work.

Will I lose any data?

We aim to preserve all your legitimate content and data. In rare cases where malicious code is deeply embedded in the database, some manual reconstruction may be needed, but we always work from backups to minimise any loss.

How do I stop it happening again?

Keep everything updated, use strong passwords and enable regular scanning. We set all of this up as part of the cleanup process and can provide ongoing maintenance to keep your site protected long-term.

Ready to clean up your site?

If your website has been hacked or flagged, get in touch now — the sooner we start, the less damage is done.

No two businesses are the same — so nothing we do is off-the-shelf. Every solution is built around yours, and kept simple.

Questions

Frequently asked questions

How do your plans and pricing work?

Whatever suits you — a fixed contract, a monthly retainer, prepaid blocks of hours, or simple hourly rates. You pick the model that fits your business, and we keep it transparent with no surprise bills.

How quickly do you respond?

Fast. You talk to a real person, not a call queue — and for urgent issues we're often on-site within the hour across Adelaide, with remote support Australia-wide.

Do you only do IT support?

No — IT & Digital, cyber security, websites & hosting (via Whosts.au), business solutions and currency equipment, all from one local team. One number to call.

What does it cost?

It depends on your size and the cover you need. We keep pricing simple and transparent, with no surprise bills — call us for a tailored quote.

Do you support businesses outside Adelaide?

Yes. We're Adelaide-based and provide remote support Australia-wide, with on-site visits across South Australia.

Will you work with our existing IT person?

Absolutely. We often co-manage — taking on monitoring, security and after-hours cover alongside your in-house team.

Why we're different

Not your typical IT company

We keep it simple, and fix things for the future — not just patch them today.

A typical IT company
WaTo Consulting
You wait in a call queue
A real person on the WaTo team answers
One rigid plan — take it or leave it
Contract, retainer, blocks or hourly — your choice
Patch it today, deal with it again later
Fix the root cause — and what it could cause next
Jargon and over-engineering
Kept simple and explained in plain English
IT only — you juggle other vendors
IT, cyber, web, business & currency under one roof
Hosting resold from someone else
Our own Australian hosting — Whosts.au
WaTo character — happy to help

Still not sure what you need?

Tell us what's slowing you down and we'll point you to the right fix. You're a partner, not a client.

Call (08) 7123 0805 Email info@wato.com.au
Why clients choose us

Trusted by Adelaide business since 2001

★★★★★

"No sales spiel, no waiting in line on the phone — and always an effective, quick result when needed."

SA Construct
★★★★★

"Our IT consultant since 2010. Always quick to respond, and we're very happy with our website and every system he's maintained."

Major Real Estate
★★★★★

"They took the hassle out of setting up our restaurant — website, point of sale, even HR advice. Professional and great value. Highly recommended."

RAF Group
★★★★★

"Outstanding service since 2013 — from website design to any IT issue, always prompt and informative. I've recommended WaTo to many of my own customers."

Trymoss Engineering
★★★★★

"Their ability to grasp and apply product-specific technical process has allowed us to meet all customer KPIs."

Cummins Allison
★★★★★

"Often on-site within the hour. Knowledgeable, dependable, and he can explain IT in plain layman's terms. An incredible asset to our business."

Major Pub / Hotel
★★★★★

"As a non-geek, I appreciate that Wato's always got my back and never makes me feel I'm imposing. Local and reliable — Wato's your man!"

Mike, Mike Roberts Music
★★★★★

"We sleep easy at night knowing our data is safe and secure. Quick to act whenever we have a problem."

CRS Accessories
★★★★★

"Streamlined our medical practice IT, reduced operating costs and simplified backups. 100% quality customer service to small business."

Lasers in Medicine, Adelaide
Cummins Allison CRS Accessories Emali Early Learning Centre Trymoss Engineering SA Construct Norwood Day Surgery Glenelg Psychology Flo Medical HAIMS Health Day Lawyers Munro Property Group Mike Roberts Music Olive Tree Food & Wine PLM Wines Kitchensmith Adelaide Appliance Gallery VIP Home Services Future You

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Our story

Built in Adelaide, since 2001

WaTo Consulting was founded by John Watson in Adelaide in 2001. Over two decades it's earned a name for tailored work across a wide range of industries — helping businesses of every size run more smoothly, work more efficiently and grow steadily, without blowing the budget or disrupting the day-to-day.

Emma Watson (née Dickenson) played a significant part in shaping what WaTo became. She brought real expertise and a clear vision for where it could go — expanding the business, bringing in new systems and fresh thinking, and raising the standard of how things are done. A great deal of what WaTo is, we owe to her.

Today it's all tailored, never off-the-shelf — IT & Digital, Business & Web Hosting, built around what each client actually needs. Over the years those areas have come together under one roof: our IT & Digital, Currency, Business and Web work (through Whosts.au) now all sit within WaTo Consulting — one team, one standard, looking after the lot.

When you work with us, you're not a client — you're a partner.