How WaTo works

Most jobs start with a phone call or a visit, not a proposal. We look after small and medium businesses in Adelaide and across SA (offices, clinics, cafes and hospitality venues, childcare centres, trades and professional services), plus clients interstate and remote, and no two run the same way. So we want to know how yours actually runs: who does what, what keeps breaking, what you've been putting up with, and what you'd like to be able to do. A cafe with two tills needs different things to a clinic with patient records or a trades business with crews in vans, and we'd rather understand that before we recommend anything.

Before we change anything, we audit the setup: computers, network and Wi-Fi, Microsoft 365 or Google Workspace, backups, security, website and hosting, phones, and any POS or currency equipment. You get a plain English report of what's fine, what's risky and what can wait. If we find something urgent, we tell you that day instead of saving it for the report. This audit is where our IT consulting and strategy work starts, and it ends in a plan tied to your goals and budget.

From the audit we agree a plan and a price. Project work is quoted up front or billed at our published hourly rates, and ongoing care is a flat monthly fee per user. Urgent fixes go first and the rest is spread over a timeline that suits your budget. You decide what goes ahead and when.

The team that audited your setup is the team that does the job: setting up the firewall, moving your email, building or fixing the website, putting in tested backups, configuring your business systems or servicing the coin machine. Most of it happens remotely, and we come on site across Adelaide and regional SA when hands are needed. For interstate jobs we fly in or bring in trusted partners, and we stay your one point of contact.

Once it's in, we look after it. Our monitoring runs around the clock and the team works through overnight alerts every morning. Updates get applied, backups get test restores on a schedule to prove they work, and you call the same local number when something goes wrong. We review the setup with you regularly and plan upgrades before old gear fails, so you're not replacing everything in a panic.

Being boutique is a choice. A small team means the person who picks up the phone already knows your setup, and one team covers your IT, cyber security, website, hosting, business systems and currency equipment, so nobody's passing the blame between vendors. We'd rather look after fewer businesses properly than grow into a call centre. It also means straight answers: if something won't work or isn't worth the money, we'll say so, even when that means less work for us.